This guide provides analytic tools, insights from theory and practice, and step-by-step process support for city leaders and staff hoping to engage residents in public problem-solving. Rather than endorse a set of “best practices” or prescribe solutions, we take civic engagement as an iterative practice that presents many possible entry points and design choices on the path toward participatory public problem-solving.
Authors: Hollie Russon Gilman, Jorrit de Jong, Archon Fung, Rebecca Rosen, Gaylen W. Moore
Download the guide on Bloomberg Harvard City Leadership Initiative
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